Support
For our iOS app for learning Mandarin from video clips.
Email asbreckenridge@me.com. Tell us your iPhone model and iOS version if something isn't working. We usually reply within two working days.
Subscriptions
How do I cancel or change my subscription?
Subscriptions are billed and managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions, pick the app and choose Cancel Subscription or another plan. You can also get there from the App Store: tap your profile picture, then Subscriptions. Cancel at least 24 hours before a free trial or billing period ends to avoid the next charge.
I already subscribed. How do I get access back?
On the subscription screen in the app, tap Restore (top right). Make sure you're signed in to the App Store with the same Apple Account you subscribed with. If you signed in with Apple in the app before, signing in again with the same Apple Account also brings your subscription back.
How do I get a refund?
Apple handles refunds. Request one at reportaproblem.apple.com.
Your account and data
Do I need an account?
No. Signing in with Apple is optional and only links your subscription to your Apple Account, so it follows you to a new device.
How do I delete my account?
In the app, open Settings and tap Delete account. You'll confirm with Sign in with Apple once more; this revokes the app's Sign in with Apple access to your Apple Account, signs you out and removes the account from the app. Deleting the account doesn't cancel your subscription: cancel it as described above. To also have your crash and subscription records deleted, email us.
Where is my progress stored?
Your level, saved words, known words and settings stay on your iPhone. They aren't uploaded or synced, and signing in doesn't change that. They're part of your iPhone's own backup, so restoring a backup to a new iPhone brings them along. Deleting the app deletes them.
Privacy
What the app collects and why: Privacy Policy.